Archive for the ‘Customer Relationship Marketing’ Category

Comment on the article:

This was summed up perfectly.  However in defence, it is a doubled edged sword as with Rich media on mobile we are moving in to new unexplored areas.  In essence, as an industry we are creating experiences yet only seen online & TV. This therefore comes with a whole set of creative parameters, that need to be met with absolute accuracy.  This can be seen as taking too much control away from the creative agencies or departments,  yet really the goal is not to deliver perfection but to deliver the best possible experience we are striving to achieve on mobile.  With all respect to the agencies or creative departments, we are still living the day when the most basic banner creatives and landing pages are not being designed optimised for mobile.  Therefore, this has to be taken in-house or approved or rejected in-house.  I cannot comment specifically on the Addidas three rejections as this is just speculation and I have not seen specific details on this.

We have now lauched our YOC AD Plus rich media advertisement as a first in Europe.  The video of it is on my blog:

http://wp.me/pxxzu-di

Posted  By ] Patricio Robles @ Econsultancy

For advertisers looking for the holy grail in mobile, the iPhone is one of the most attractive targets. And with iAd, Apple is aiming for nothing less than the perfect mobile ad.

But sometimes perfect is the enemy of good, and if rumors that have been circulating are to be believed, Apple’s quest for the perfect mobile ad is driving advertisers crazy. It’s also driving them away from the advertising solution that’s supposed to help them.

According to Business Insider, Adidas may have thrown in the towel on its multi-million dollar iAd campaign because of Apple’s micromanagement:

“Adidas supposedly pulled its $10+ million ad campaign from the iAd program because Apple CEO Steve Jobs was being too much of a control freak. According to one industry exec, Adidas decided to cancel its iAds after Apple rejected its creative concept for the third time”.

Fact or fiction? There’s no official word yet, but Adidas wouldn’t be the first iAd advertiser to have second thoughts about iAds, and it’s always been known that Apple planned to exert an unusual level of control over iAds creative.

Of course, Apple’s keen eye and sense of style has been a contributor to the success of its own products and therefore it isn’t too farfetched to believe that advertisers would give Apple the benefit of the doubt, even if grudgingly. But Apple must walk a fine line. Exert too little control over creative and iAd probably won’t live up to the expectations Apple set; exert too much control and iAd will be unattractive to marketers.

Apple’s challenge in dealing with advertisers, of course, is that advertisers know their brands better than Apple does. Apple isn’t an agency but in many ways, it’s trying to be one with iAd. This could be a deadly mix when combined with an unhealthy desire for control, and expectations that were unrealistic to begin with. It’s also problematic that Apple competes in a market in which companies have to get product right (or as close to right as possible) the first time around. After all, if you ship a crummy new device that is a year in the making, lots of money is lost. Yet in the world of advertising, failure can be a good thing. Not every campaign will succeed, but the data collected from failed campaigns can be just as valuable as the data collected from successful campaigns.

That in a nutshell is, in my opinion, the apparent disconnect Apple must resolve if iAd is ever to live up to the hype. iAds don’t have to be perfect. They have to be good most of the time. But they never will be if Apple doesn’t allow iAd advertisers to launch campaigns, monitor the results and improve them. In other words, if Apple isn’t willing to allow its clients to risk failure with their iAd campaign, iAd will inevitably fail.

Photo credit: whatcounts via Flickr.

via Is Apple driving iAds advertisers away? | Econsultancy.

Posted 09 September 2010 11:35am by Graham Charlton

Having already launched a mobile commerce offering through an app on Nokia’s Ovi platform, retail giant Tesco has launched an iPhone version of its grocery app today.

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The Ocado iPhone app has already proved to be popular, with 6% of all orders placed via iPhone in April, so you would think the potential for Tesco would be even greater, but how does the app (designed by Ribot) shape up?

Getting started

It helps if you are already registered with Tesco.com, as you will have to register on the app if not. The registration process has not been optimised for the app, so you have to head for the main website on your phone.

Once there, you have a lot of work to do to fill in more fields than seems strictly necessary. Users would be better advised to register on their laptops or PCs before using the app, to save the pain.

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While many people downloading the app will be existing customers with logins, a more streamlined and mobile-friendly registration process would help Tesco attract more new customers through the app.

Homepage

The main screen provides the option of selecting a delivery slot, checking existing orders, or adding to your shopping list. At the bottom of the app, users can access their favourites, shop for groceries, see the shopping basket, or enter the checkout process.

The Favourites section is a very impressive feature. I often shop at Tesco offline, but haven’t registered on the site before, but having entered my clubcard number, the favourites list is auto-filled for me with items I have recently purchased at the store.

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This therefore saves a lot of time, and this will become more useful the more people use the app. It also displays special offers for the items in my favourites list.

Search and navigation

One of the challenges for grocery apps is to make browsing through huge product ranges as painless as possible for users. With more than 20,000 products on the app, this isn’t easy.

The key is to dice and slice the product range as much as possible by breaking down the categories into more manageable sub-categories, and providing filtering and sorting options to help users narrow their selection.

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This works well for some sections of the site; the fruit and vegetables section is quite easy to use for instance, but other product searches are more difficult.

So if I’m looking for red wine, I have a list of 190 bottles displayed in no particular order, with no further options to sort or filter the list. The ability to search by country or by grape would be useful, or at least some options to sort by price. This was also a problem onOcado’s iPhone app.

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Users who know exactly which product they want can at least use the site search option, though I think Tesco has missed a trick by not making the search instantly accessible, either by displaying it on each page in the ‘shop’ section, or having it as a link at the foot of the app.

At the moment, it can only be accessed via the start page in the ‘shop’ section. This means that, if you are on the wine page above, you have to backtrack three or four steps to use search.

Checkout process

Having selected my products and headed for the checkout, I was surprised to be asked to login again, when I only logged in less than 20 minutes before. This is unnecessary, and very fiddly when you have a long email address.

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Once you’re over this obstacle, the checkout process is a smooth and well-designed one; as good a mobile checkout process as you will see.

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The number of fields to fill in has been kept to a minimum, data entry fields are large enough and clearly labelled throughout, while error messaging is clear.

Conclusion

This is a very useful app from Tesco, and one that should prove popular. The app has some excellent features; a smooth checkout process for one, while the favourites section is very useful for making repeat use of the app as easy as possible.

Some more options for filtering and sorting would make product searches easier, while there are one or two niggles around registration. A barcode scanner would also be a useful edition for a future version of the app, to enable customers to create a shopping list as they go.

Sainsbury’s has only recently launched a store locator / Nectar card app and rivals like Asda and Morrisons have no mobile presence at all, so Tesco is well placed to profit as more customers turn to mobile for grocery shopping.

Via: http://econsultancy.com/uk/blog/6551-tesco-launches-mobile-commerce-app-for-iphone?utm_medium=email&utm_source=topic

Inaugural PepsiCo10 Part of Digital R&D Initiative to Heighten PepsiCo and Brand Communications Innovation

PURCHASE, N.Y., Sept 09, 2010 /PRNewswire via COMTEX/ — PepsiCo today announced the 10 start-up companies, which will make up the inaugural PepsiCo10, an innovative incubator program that matches technology, media and communications entrepreneurs with PepsiCo brands to activate pilot programs in digital media and social marketing. For more information, including a highlight reel of the PepsiCo10, visithttp://pepsico.presslift.com/pepsico10partners.

Among the selected 10 start-ups are gaming platforms for consumers in restaurants, amusement parks and retail stores; mobile couponing solutions, a still mostly unrealized consumer engagement point for consumer packaged goods companies and retailers; and niche social networking platforms that bring consumers together around common interests, such as music, TV and sports.

“The PepsiCo10 are an inspiring group of entrepreneurs, who represent the best in emerging trends in technology, media and communications,” said B. Bonin Bough, Director of Digital and Social Media at PepsiCo. “With the inaugural PepsiCo10, we are creating a new conduit for digital R&D within PepsiCo and for the industry broadly — an important endeavor as we continue to seek innovative and meaningful ways to connect with our consumers and to transform communications into a business driver.”

Targeted consumers of Gatorade, Pepsi, Frito-Lay, Quaker Chewy granola bars and Pepsi beverages in restaurants will see new digital marketing activations as early as the fourth quarter of this year, thanks to the PepsiCo10 pilot programs.

“PepsiCo10 is about outside innovation, celebrating and helping to cultivate emerging start-ups, while at the same time, refreshing our brands and our communications strategy with new perspectives and inspiration,” said Seth Kaufman, Director of Media Strategy and Investment for PepsiCo North America Beverages.

Throughout their pilot programs, the PepsiCo10 will receive support from: a PepsiCo mentor; program partners Highland Capital Partners, a global venture capital firm, and Mashable, a premier social media publication; and communications agency partners OMD Ignition Factory, TracyLocke, dmg :: events and Weber Shandwick.

We’ve been impressed with the passion and quality of innovative companies we’ve seen throughout the PepsioCo10,” said Michael Gaiss, Senior Vice President at Highland Capital Partners. “The teams have demonstrated deep foresight and understanding of digital and social media, and we look forward to continuing to work with PepsiCo, partners and selected companies going forward.”

The rigorous selection process of the PepsiCo10 began in June with an open call for submissions focused on one of four innovation segments: social media, mobile marketing, place-based and retail experiential marketing, or digital video or gaming. The more than 500 applicants were culled down for a second-round RFP and video submission and from there, to 20 for a two-day oral presentation to PepsiCo brand and marketing teams, agency partners and venture capitalists at PepsiCo headquarters.

Selected PepsiCo10 partners include:

Place-Based and Retail Experiential Marketing

AisleBuyer: Mobile shopping platform aimed to improve users’ in-store retail shopping experiences by leveraging SmartPhone technology to unite the best features of both ‘bricks’ and ‘clicks’ retailing.

TableTop Media: First pay-at-the-table and digital promotion tabletop platform that uses a Ziosk(TM) seven-inch wireless touch screen device to provide guests at casual dining restaurants with an interactive and convenient ordering and check-out experience.

Mobile Marketing

MyCypher: Dynamic mobile platform that allows artists worldwide to create new music in real-time by turning every mobile phone into a microphone.

Zazu: Mobile alarm clock and calendar reminder that orally provides users with calendar details, weather, email and news, allowing them to start the day with the information they need to make the right decisions.

Social Media & Marketing

BreakoutBand: Social music experience for teens that allows them to form virtual bands with friends, create original songs and compete to top the song charts.

FanFeedr: Real-time personalized sports feed platform, which allows users to pick favorite teams and players, and supplies them with the most-up-to-date collection of relevant news, videos, tweets, scores and information.

Tongal: Online platform that combines crowd-sourcing and performance games to harvest content from a worldwide community of creators for businesses’ campaign concepts, taglines, slogans, pitches, commercials, music videos, instructional videos, short films, animations and other rich media.

Digital Video and Gaming

Evil Genius Designs: Interactive technology provides mobile game play and entertainment to guests waiting in lines at amusement parks, arenas, conferences and more.

Miso: Social platform that allows users to ‘check-in’ to their favorite television shows to earn points and unlock virtual badges, share what they are watching and see what friends are viewing, and engage with content throughout the course of a program.

MotiveCast: Loyalty- and reward-based mobile gaming solution that uses augmented reality and location-based services to allow brands to discover and deeply engage with consumers in branded, fun, rewarding and highly interactive game play.

About PepsiCo

PepsiCo offers the world’s largest portfolio of billion-dollar food and beverage brands, including 19 different product lines that each generates more than $1 billion in annual retail sales. Our main businesses – Frito-Lay, Quaker, Pepsi-Cola, Tropicana and Gatorade – also make hundreds of other nourishing, tasty foods and drinks that bring joy to our consumers in more than 200 countries. With annualized revenues of nearly $60 billion, PepsiCo’s people are united by our unique commitment to sustainable growth, called Performance with Purpose. By dedicating ourselves to offering a broad array of choices for healthy, convenient and fun nourishment, reducing our environmental impact, and fostering a diverse and inclusive workplace culture, PepsiCo balances strong financial returns with giving back to our communities worldwide. In recognition of its continued sustainability efforts, PepsiCo was named for the third time to the Dow Jones Sustainability World Index (DJSI World) and for the fourth time to the Dow Jones Sustainability North America Index (DJSI North America) in 2009. For more information, please visit www.pepsico.com.

About Highland Capital Partners

Highland Capital Partners was founded with the mission of helping great people build great companies. For over twenty years, the firm has taken a sector-focused approach to investing in exceptional healthcare, internet & digital media and technology companies. With $3 billion of committed capital and offices in Boston, Silicon Valley, Shanghai and Geneva, Highland has invested in and worked to create such firms as Ask Jeeves, Avid Technology, CheckFree, Conor Medsystems, lululemon athletica, Lycos, MapQuest, Navic Networks, New York Times Digital, Ocular Networks, P.A. Semi, Quattro Wireless, Quigo, Staples.com, Starent Networks, Sybase, Telica and VistaPrint. For more information, visit Highland’s web site at www.hcp.com.

About Mashable

Founded in 2005, Mashable is the top source for news in social and digital media, technology and web culture. With more than 30 million monthly pageviews, Mashable is the most prolific news site reporting breaking web news, providing analysis of trends, reviewing new Web sites and services, and offering social media resources and guides. Mashable’s audience includes early adopters, social media enthusiasts, entrepreneurs, influencers, brands and corporations, marketing, PR and advertising agencies, Web 2.0 aficionados and technology journalists. Mashable is also popular with bloggers, Twitter and Facebook users — an increasingly influential demographic.

Additional PepsiCo10 Partners

http://www.omd.com/

http://www.tracylocke.com/

http://www.dmgevents.com/

http://www.webershandwick.com/

SOURCE PepsiCo

Copyright (C) 2010 PR Newswire. All rights reserved

via: http://www.marketwatch.com/story/pepsico-names-10-tech-start-ups-for-pilot-digital-marketing-programs-2010-09-09?reflink=MW_news_stmp

UPDATE: Pizza Hut expects mobile to account for 50 percent of future mobile orders, not current orders

Posted By ] Rimma Kats

pizza

Buoyed by the fact that one out of two orders are via mobile, Pizza Hut is about to get more ambitious with apps.

Brian Niccol, chief marketing officer at Pizza Hut, Dallas, said yesterday at a media lunch in New York, that his company will soon launch an iPad and Android application. The executive also showcased new menu items that consumers can buy via their mobile device.

“We want our pizza to become a favorite memory,” Mr. Niccol said. “When I came onboard five years ago, Pizza Hut didn’t even have a Web site where people could order pizza.

“Now, mobile accounts for almost 50 percent of our orders,” he said.

Pizza Hut is an American restaurant chain and international franchise that operates more than 10,000 restaurants in more than 90 countries. It offers different styles of pizza along with side dishes such as pasta, buffalo wings, breadsticks and garlic bread.

The “Your Favorites. Your Pizza Hut” lunch unveiled the company’s new brand campaign.

According to Mr. Niccol, mobile and social media plays a big part in the company’s multichannel strategy.

Although Mr. Niccol would not divulge what functionalities the iPad and Android application will feature, he did share that more consumers are purchasing pizza via their mobile device than online.

Text for pizza
Pizza Hut is no stranger to mobile.

In 2009, the company was one of the first pizza chains to offer both SMS and mobile Web ordering options.

The “Total Mobile Access” service let users text an order to the short code 749488.

Then, users receive a confirming text from Pizza Hut.

Additionally, users with any Web-enabled device can order directly from the company’s mobile site (see story).

Pizza app
A few days after the debut of its SMS and Web initiatives, Pizza Hut rolled out an iPhone application that lets users order menu items via their handset.

Consumers can also play a fun game via the application that lets them build their own pizza by pinching to select the size and drag-and-drop toppings onto the pizza (see story).

The Pizza Hut application surpassed $1 million in sales after being live in the App Store for three months (see story).

Social toppings
Pizza Hut has also dabbed into the social world with a new promotion that offers users a chance to win a free single order of breadsticks by using location-based service Foursquare.

Hungry consumers who check into participating locations and become mayor of that Pizza Hut can receive their free reward with the purchase of a large pizza (see story).

Final Take
Rimma Kats, editorial assistant at Mobile Commerce Daily, New York

src=”http://www.youtube.com/v/HjBMhONSZpQ&color1=0x5d1719&color2=0xcd311b&hl=en_US&feature=player_embedded&fs=1″ type=”application/x-shockwave-flash” allowfullscreen=”true” allowScriptAccess=”always” width=”640″ height=”385″>

VIA: http://www.mobilecommercedaily.com/pizza-hut-exec-claims-mobile-accounts-for-50-percent-of-orders/

Submitted by Paul Skeldon on June 21, 2010 – 6:07 pm

The UK currently has the highest number of consumers participating in mobile commerce – 19% doing so in April 2010, followed by 13% of Germans 9% of French – with 18 to 34 year olds the primary drivers of mobile commerce across all three markets surveyed, with 29% of British consumers, 21% of German and 15% of French in this age group making transactions, finds the latest Mobile Consumer Briefing conducted by theMobile Marketing Association and Lightspeed Research.

Respondents used their mobiles to purchase mobile content, goods and services as well as other digital content; with most agreeing that the transactions were quick and easy. Consumers surveyed across all age groups demonstrated even stronger market interest in mobile transactions in the future, demonstrating clear market opportunities for mobile as a fast and convenient way for consumers to make transactions, says the study.

Across all three countries, the most common form of mobile commerce is the purchase of content for mobile phones, such as ringtones and applications, with 12% of UK, 8% of German and 5% of French respondents making a mobile content purchase in April 2010.

Purchases were not entirely concerned with mobile content or even restricted to products available through operator billing. For example, the purchase of goods and services and collection or redemption of loyalty points (like airline miles) were the second most common form of mobile commerce in France, suggesting a growing opportunity to use mobile for CRM and customer loyalty campaigns.

The mobile web was the medium used most frequently for mobile commerce overall, accounting for roughly half of all transactions. This differed slightly in the case of mobile content, with 52% of UK respondents preferring to purchase mobile content via the web, compared with 49% of Germans preferring messaging (SMS, IM, MMS) and 56% of French respondents preferring to buy via mobile applications.

While most felt transactions were quick and easy, only half of respondents felt they were secure and trustworthy, indicating a need for the industry to educate consumers on the security of mobile payments and address any concerns that may hold back adoption.

“Mobile commerce is beginning to change the mobile retail landscape,” says Dr. Peter A Johnson, VP of Market Intelligence for the MMA. “Rapid adoption of smartphones and use of app stores has provided fertile ground for mobile commerce growth to date and this will only accelerate in the coming years. This research provides a clear indication of how the convenience of mobile commerce is gaining traction. As consumers become increasingly comfortable and confident with paying for goods and services through their mobile it is possible to see m-commerce becoming mainstream or perhaps even the dominant form of transactions.”

“This research provides invaluable insight into consumer attitudes towards mobile commerce that can help marketers understand the opportunities in this exciting new channel,” adds Ralph Risk, Marketing Director, EMEA, Lightspeed Research. “Clearly there is a market for mobile transactions now and in the future, which is not just limited to mobile-related purchases, but for anything that consumers might pay for over the internet or in person.”

The research, which is available free to MMA members and by subscription to non-members, also found that the most popular way for consumers to pay for content on their mobile was to be billed by their mobile operator on their statement. This was the case for 52% of UK respondents, 54% of German and 56% of French respondents.

Digital payment methods such as PayPal appear to be gaining popularity, especially when the transaction does not involve mobile content.

UK residents expressed higher levels of interest in conducting mobile commerce transactions in the future than residents of Germany or France. Across all three countries, respondents believed they were most likely to make mobile commerce transactions over the next 12 months to use discounts or coupons or to collect or redeem loyalty points.

In conjunction with the Mobile Consumer Briefing’s release, the MMA also announced that its Mobile Commerce committee has released a new definition of m-commerce: “Mobile Commerce is the one- or two-way exchange of value facilitated by a mobile consumer electronic device (e.g. mobile handset), which is enabled by wireless technologies and communication networks.” An industry-standard definition defines the scope of m-commerce services available and ensures that terminology is consistent between all parties. MMA’s Mobile Consumer Briefing research for May incorporated this new definition into its survey design, providing the market with an important first baseline of the extent of mobile commerce as now practiced in Europe.

URL Link:

http://www.internetretailing.net/2010/06/18-34-year-olds-drive-m-commerce-boom-with-uk-leading-the-way/

Lovestruck mobile campaign thumbnail

In brief: Loads going on at AdMob. On Friday the Federal Trade Commission gives the Google-AdMob deal the green light; earlier this month AdMob marks a new milestone (200 billion ads served);and we learn AdMob’s testing geo-targeted ad serving technology with a U.K. dating service. In an exclusive interview Russell Buckley, AdMob Vice President Global Alliances, discusses the nets & bolts of AdMob targeting, the significance of iPad, the positive outlook for mobile coupons and the future of mobile advertising. PLUS: Some stats you may have missed that confirm the buoyant growth of Android and aMillennial Media report that comes to an entirely different conclusion.

* * *

It’s been a busy month at AdMob, culminating in the news that the Federal Trade Commission – after a six-month investigation into antitrust concerns – ruled 5-0 to clear the Google-AdMob deal. The way is clear for Google to complete its acquisition of AdMob for $750 million and turn up the pressure on strong competitors in the mobile advertising space, including Apple.

It’s early days to judge how the two titans will fight the battle, but this observation (viaMarketWatch) from Scott Cleland, president of consulting firm Precursor LLC, suggests Apple and Google will focus on opposite ends of the market. As he sees it: Google will likely dominate the “medium and low-end market” for mobile ads, while Apple is likely to focus more narrowly on the “high end.”

Hmmm… This split could leave the large and lucrative markets of Asia, Africa and India to smart ad networks such as BuzzCity that have correctly chosen a Blue Ocean strategy to focus on the markets where neither Apple nor Google’s Android have an iron grip. (More in an exclusive interview with KF Lai, BuzzCity CEO, in June.)

ANDROID’S AWESOME GROWTH

This view is plausible if we consider the device demographics. Apple remains popular with affluent, technology-savvy demographic, while Android has made its mark with a more mainstream crowd. Interestingly, Android has also made impressive gains. Last week Google announced that it has seen worldwide activations of Android smartphones skyrocket to more than 100,000 a day, up from about 30,000 at the end of 2009. Do the math – as the inimitable Tomi Ahonen did via Twitter (@TomiAhonen)– and this news speaks (literally) volumes. In Q1 Android was selling 24 million and now it’s more like 36 million. That’s “DRAMATIC growth,” according to Tomi.

Another confirmation of Android’s stellar growth comes from the recent AdMob Mobile Metrics Report (March 2010). Based on data collected from its own network AdMob reports advertising traffic on the Android phone has surpassed that on the iPhone. Specifically, Android ad traffic in the U.S. was 46 percent in March; traffic on Apple’s iPhone reached 32 percent. In January, the numbers were practically reversed. Android accounted for 39 percent of ad impressions, and iPhone came in with 47 percent. What’s more, the Android platform has seen significant growth over the last months with traffic growing at a compound monthly growth rate of 32 percent, rising from 72 million requests in March 2009 to 2.0 billion in March 2010.

admob android metrics march 2010

The fact-packed report further explored the spread of devices (11 devices including the Motorola Droid accounted for 96 percent of traffic) and the traffic share of each version of the Android OS (1.5 Cupcake, 1.6 Donut & 2.x Éclair). The fact that each version has about one-third of the traffic tells us OS fragmentation is not going away any time soon. In fact,GigaOM argues it’s going to get worse.

However, Android impressions in the U.S. lag far behind Apple, according to Mobile Mix – a monthly report published by mobile advertising network Millennial Media tracking mobile device and connected devices (iTouch, iPad, Nintendo DS). Based on campaign and network data collected over billions of monthly ad requests Millennial reports Apple’s iPhone remained the leading OS on the network with a 70 percent share of smartphone impressions in the U.S.

Millennial Media mobile mix report

Meantime, Android’s share of impressions increased 3 percent to account for 6 percent of total U.S. smartphone impressions. Still, Android is making gains. In March the OS rose to the number three position. Android ad requests grew a whopping 72 percent (from a low number); Apple ad requests grew 20 percent month over month. RIM remained the number two OS.

ADMOB & GEO-TARGETING

Beyond the stats, AdMob announced that it had started testing geo-targeted ad serving technology with Lovestruck, a location-linked/location-aware dating service, in the U.K. (More via Net Imperative.).

Admob russell buckley

I used the news as a springboard to connect with AdMob for an update on the tests and a look at the overall importance of location-awareness in mobile advertising. My personal thanks to Matt Watson over at Speed Communications for arranging a briefing with Russell Buckley, AdMob Vice President Global Alliances. (BTW: Russell’s own venture ZagMe, which delivered consumers special offers from stores in the mall where they were shopping, was a little too far ahead of its time to be a success. Russell’s white paper on the experience and key learnings remains a must-read treatise on the do’s and don’ts of location-based advertising. You can get a copy by emailing him at Russell AT mobhappy DOT com.)

AdMob’s campaign with Lovestruck is aimed at allowing the company to serve iPhone and iPod Touch users in London with ads from Lovestruck based on their location. Lovestruck, which is available for users in major cities including London, New York, Dublin, Tokyo, Hong Kong and Sydney, targets users based on their real-time location, alerting them to other people in their vicinity looking for love. The site is available as an iPhone app and as free-to-download app in the Android Market.

The test with Lovestruck isn’t the first foray by AdMob into location-linked mobile advertising, but it could be the most ambitious.

INTERVIEW WITH RUSSELL BUCKLEY

MSG: Let’s start off with targeting. How does AdMob target for location?

RUSSELL: We do it in three ways. First, we do it by the IP address of the phone, which is usually dictated by the mobile operator who applies the IP address to that phone session. It allows us to identify the country of the user and it is sometimes even more granular than that, depending on the operator. Second, we do it by Wi-Fi. A lot of iPhone and Android sessions, both the mobile Web and in-application advertising, is done over Wi-Fi. In fact, it’s more than half. By working out where the Wi-Fi IP is, you have a much more granular way of targeting location down to the nearest urban area. You can even go deeper than that, but we don’t really need to go deeper than that right now because most advertisers interested in mobile advertising are primarily concerned with reaching a lot of people. So, if you go too granular, say down to Oxford Street in London, you won’t get enough people to serve the ads to. Thirdly, the publisher can give us some data as well about where the person happens to be and we can use this to target ads we serve. That depends on the publisher and whether or not the consumer’s registered with them.

MSG: Let’s move to the tests with Lovestruck. The press release was rather vague, but I think we have established this is by no means a world-first. AdMob has conducted similar targeting tests elsewhere…

RUSSELL: Yes, we have been doing it in the U.S. and this marks the first time we are testing this technology in Europe. We’ve always been able to target by geography – the country – and by handset and handset capability. What we’ve now launched is a more granular approach to targeting, allowing us to target by urban area. And we also target by the publisher-type as well. We can target a particular demographic [such as youth] by restricting the ad to appear only on certain publishers’ sites. In instances where publishers have registered users, we can add that user information – such as gender and age – to improve targeting even more.

MSG: In Europe we’re just seeing the arrival of the iPad. Does this represent an opportunity for AdMob? After all, you just recently expanded AdWhirl to support serving ads on the iPad. But is this just more fragmentation at the end of the day?

RUSSELL: We tend to be platform-agnostic and we tend to invest our focus and time and energy when a platform starts to emerge. We first saw that happen with the iPhone two years ago and we invested time and effort into that platform, developing special formats which played to the iPhone’s strength. More recently we’ve seen that happen with Android, and again we’ve developed special ad units to cater to that.

We’re already serving ads on the iPad because if you’ve got an application which is available on the iPad, it’ll only be serving ads on there. But we’re not really seeing significant volume or uptake at the moment. But I think it’s early days and it is only in the U.S. at the moment, so we’ll just have to wait and see. The device and platform diversity doesn’t really present us with too much of a problem. We tend to focus on the platforms that are dealing in volume and when a platform emerges, which has significant volumes, we’ll invest in it.

MSG: You developed new ad formats to take advantage of the iPhone features and capabilities. More recently, you also showed you could link ads to social media, allowing user to click through to a brand’s Twitter page, for example. What formats and innovation are next? Or does the focus need to be on getting plain-vanilla display right?

I used the news as a springboard to connect with AdMob for an update on the tests and a look at the overall importance of location-awareness in mobile advertising. My personal thanks to Matt Watson over at Speed Communications for arranging a briefing with Russell Buckley, AdMob Vice President Global Alliances. (BTW: Russell’s own venture ZagMe, which delivered consumers special offers from stores in the mall where they were shopping, was a little too far ahead of its time to be a success. Russell’s white paper on the experience and key learnings remains a must-read treatise on the do’s and don’ts of location-based advertising. You can get a copy by emailing him at Russell AT mobhappy DOT com.)

AdMob’s campaign with Lovestruck is aimed at allowing the company to serve iPhone and iPod Touch users in London with ads from Lovestruck based on their location. Lovestruck, which is available for users in major cities including London, New York, Dublin, Tokyo, Hong Kong and Sydney, targets users based on their real-time location, alerting them to other people in their vicinity looking for love. The site is available as an iPhone app and as free-to-download app in the Android Market.

The test with Lovestruck isn’t the first foray by AdMob into location-linked mobile advertising, but it could be the most ambitious.

INTERVIEW WITH RUSSELL BUCKLEY

MSG: Let’s start off with targeting. How does AdMob target for location?

RUSSELL: We do it in three ways. First, we do it by the IP address of the phone, which is usually dictated by the mobile operator who applies the IP address to that phone session. It allows us to identify the country of the user and it is sometimes even more granular than that, depending on the operator. Second, we do it by Wi-Fi. A lot of iPhone and Android sessions, both the mobile Web and in-application advertising, is done over Wi-Fi. In fact, it’s more than half. By working out where the Wi-Fi IP is, you have a much more granular way of targeting location down to the nearest urban area. You can even go deeper than that, but we don’t really need to go deeper than that right now because most advertisers interested in mobile advertising are primarily concerned with reaching a lot of people. So, if you go too granular, say down to Oxford Street in London, you won’t get enough people to serve the ads to. Thirdly, the publisher can give us some data as well about where the person happens to be and we can use this to target ads we serve. That depends on the publisher and whether or not the consumer’s registered with them.

MSG: Let’s move to the tests with Lovestruck. The press release was rather vague, but I think we have established this is by no means a world-first. AdMob has conducted similar targeting tests elsewhere…

RUSSELL: Yes, we have been doing it in the U.S. and this marks the first time we are testing this technology in Europe. We’ve always been able to target by geography – the country – and by handset and handset capability. What we’ve now launched is a more granular approach to targeting, allowing us to target by urban area. And we also target by the publisher-type as well. We can target a particular demographic [such as youth] by restricting the ad to appear only on certain publishers’ sites. In instances where publishers have registered users, we can add that user information – such as gender and age – to improve targeting even more.

MSG: In Europe we’re just seeing the arrival of the iPad. Does this represent an opportunity for AdMob? After all, you just recently expanded AdWhirl to support serving ads on the iPad. But is this just more fragmentation at the end of the day?

RUSSELL: We tend to be platform-agnostic and we tend to invest our focus and time and energy when a platform starts to emerge. We first saw that happen with the iPhone two years ago and we invested time and effort into that platform, developing special formats which played to the iPhone’s strength. More recently we’ve seen that happen with Android, and again we’ve developed special ad units to cater to that.

We’re already serving ads on the iPad because if you’ve got an application which is available on the iPad, it’ll only be serving ads on there. But we’re not really seeing significant volume or uptake at the moment. But I think it’s early days and it is only in the U.S. at the moment, so we’ll just have to wait and see. The device and platform diversity doesn’t really present us with too much of a problem. We tend to focus on the platforms that are dealing in volume and when a platform emerges, which has significant volumes, we’ll invest in it.

MSG: You developed new ad formats to take advantage of the iPhone features and capabilities. More recently, you also showed you could link ads to social media, allowing user to click through to a brand’s Twitter page, for example. What formats and innovation are next? Or does the focus need to be on getting plain-vanilla display right?

I used the news as a springboard to connect with AdMob for an update on the tests and a look at the overall importance of location-awareness in mobile advertising. My personal thanks to Matt Watson over at Speed Communications for arranging a briefing with Russell Buckley, AdMob Vice President Global Alliances. (BTW: Russell’s own venture ZagMe, which delivered consumers special offers from stores in the mall where they were shopping, was a little too far ahead of its time to be a success. Russell’s white paper on the experience and key learnings remains a must-read treatise on the do’s and don’ts of location-based advertising. You can get a copy by emailing him at Russell AT mobhappy DOT com.)

AdMob’s campaign with Lovestruck is aimed at allowing the company to serve iPhone and iPod Touch users in London with ads from Lovestruck based on their location. Lovestruck, which is available for users in major cities including London, New York, Dublin, Tokyo, Hong Kong and Sydney, targets users based on their real-time location, alerting them to other people in their vicinity looking for love. The site is available as an iPhone app and as free-to-download app in the Android Market.

The test with Lovestruck isn’t the first foray by AdMob into location-linked mobile advertising, but it could be the most ambitious.

INTERVIEW WITH RUSSELL BUCKLEY

MSG: Let’s start off with targeting. How does AdMob target for location?

RUSSELL: We do it in three ways. First, we do it by the IP address of the phone, which is usually dictated by the mobile operator who applies the IP address to that phone session. It allows us to identify the country of the user and it is sometimes even more granular than that, depending on the operator. Second, we do it by Wi-Fi. A lot of iPhone and Android sessions, both the mobile Web and in-application advertising, is done over Wi-Fi. In fact, it’s more than half. By working out where the Wi-Fi IP is, you have a much more granular way of targeting location down to the nearest urban area. You can even go deeper than that, but we don’t really need to go deeper than that right now because most advertisers interested in mobile advertising are primarily concerned with reaching a lot of people. So, if you go too granular, say down to Oxford Street in London, you won’t get enough people to serve the ads to. Thirdly, the publisher can give us some data as well about where the person happens to be and we can use this to target ads we serve. That depends on the publisher and whether or not the consumer’s registered with them.

MSG: Let’s move to the tests with Lovestruck. The press release was rather vague, but I think we have established this is by no means a world-first. AdMob has conducted similar targeting tests elsewhere…

RUSSELL: Yes, we have been doing it in the U.S. and this marks the first time we are testing this technology in Europe. We’ve always been able to target by geography – the country – and by handset and handset capability. What we’ve now launched is a more granular approach to targeting, allowing us to target by urban area. And we also target by the publisher-type as well. We can target a particular demographic [such as youth] by restricting the ad to appear only on certain publishers’ sites. In instances where publishers have registered users, we can add that user information – such as gender and age – to improve targeting even more.

MSG: In Europe we’re just seeing the arrival of the iPad. Does this represent an opportunity for AdMob? After all, you just recently expanded AdWhirl to support serving ads on the iPad. But is this just more fragmentation at the end of the day?

RUSSELL: We tend to be platform-agnostic and we tend to invest our focus and time and energy when a platform starts to emerge. We first saw that happen with the iPhone two years ago and we invested time and effort into that platform, developing special formats which played to the iPhone’s strength. More recently we’ve seen that happen with Android, and again we’ve developed special ad units to cater to that.

We’re already serving ads on the iPad because if you’ve got an application which is available on the iPad, it’ll only be serving ads on there. But we’re not really seeing significant volume or uptake at the moment. But I think it’s early days and it is only in the U.S. at the moment, so we’ll just have to wait and see. The device and platform diversity doesn’t really present us with too much of a problem. We tend to focus on the platforms that are dealing in volume and when a platform emerges, which has significant volumes, we’ll invest in it.

MSG: You developed new ad formats to take advantage of the iPhone features and capabilities. More recently, you also showed you could link ads to social media, allowing user to click through to a brand’s Twitter page, for example. What formats and innovation are next? Or does the focus need to be on getting plain-vanilla display right?

reebok admob campaign

RUSSELL: We’re innovating on a constant basis. The example you mentioned where you can click through to a Twitter page is client-led: So, if an advertiser asks to do that, it’s pretty straightforward. The innovation is what we are doing with the formats. We have done a campaign with Reebok, where the actual banner ad unfurls when you scroll over it, increasing in size by a factor of four. When you click on it, you go through to a landing page where you do a range of things, include see the nearest store offering Reebok and see a branding video.

It’s about being innovative on the on the landing pages. In fact, at least 50 percent of the importance of the mobile advertising campaign is in the landing page. The banner is important too, because that’s how you start the conversation with the consumer. But, if the conversation is to go anywhere meaningful, then you’ve got to take them somewhere to continue that conversation and introduce the call to action – whether that’s a click-to-call, or a click to download and app, or a click through to the fan page on Facebook.

By way of background, AdMob launched a new Android SDK at the end of March, allowing advertisers to run rich-media ads inside Android apps. Reebok is the first AdMob advertiser to extend their rich-media mobile campaign to both the Android and iPhone platforms. Reebok’s new rich media ads distributed via AdMob all link to a landing page that includes videos, photos and a store locator, among other features. The campaign – which runs until June – is aimed the male 18-34 demographic and will appear in apps in the sports, news and music categories.

MSG: You are testing technology to serve ads based on location. And, as the Godfather of Mobile Marketing, the excitement everywhere about location-linked advertising is nothing new. Are we talking about a commercial opportunity or are we getting carried away with the hype?

RUSSELL: We’ve passed the technology challenge and it’s back to the advertiser to get a grip on the business challenges. So, if you’re a restaurant chain in a country like the U.K., and you’ve got 600 restaurants up and down the country, you will only want to promote those restaurants on an individual basis when they’re empty or not full. The question is: how do you manage that process? Do you let the managers of the stores become the arbiters of when to run a mobile marketing campaign at any time? They’re not really trained marketing people, so is that a good thing? And how to you organize it?

Equally, you don’t want to send people into a restaurant when it’s really busy because it’s rather unwelcoming. And then there are the problems around creating a meaningful location-based offering that includes local stores and ‘Mom & Pop’ shops. No one has found an effective way of reaching those people with mobile marketing. I was talking to one of the managers at a directory publisher in the U.K. and he said they only actually sell – take money for mobile — from about one percent of the businesses that are in their listings. So, even with their sales force, their history and their brand, directory publishers haven’t been able to effectively monetize the local merchants.

MSG: Those are the challenges. What are the opportunities?

RUSSELL: Overall, big brands are starting to look at location advertising and take it seriously. They are focused on location-based advertising combined with couponing.

MSG: We have some numbers from eMarketer that tell us – no surprise – that women like coupons. Is this the opportunity on the horizon?

RUSSELL: Yes. Traditionally, the fast moving consumer goods section has been a big user of coupons. But they haven’t been able to really reach their potential using PC-based advertising. There you can send consumers to the website, but they have to print out the coupon. In the old days, we used to say ‘Advertising loads the gun and sales promotion pulls the trigger.’ Couponing is a technique of sales promotion, so PC-advertising is great at loading the gun but you can’t pull that trigger because you can’t send a coupon and trigger a call to action. Mobile advertising can.

We’ve started to do some early thinking with brands about this. We’ve come across people that are hung up on barcodes. But barcodes aren’t really scalable when it comes to redemption. There’s a company we’re working with that has the worldwide patent on a chip and PIN mechanism.

MSG: And what is the user scenario and experience the company provides?

RUSSELL: Say you see an ad for Coke, as an example. You click on a banner, engage with the brand via the website and — if you want a coupon or a free sample or whatever — you then click and an SMS is delivered to your phone containing a PIN number. You can take that to any participating retailer and use their chip and pin machine – just put in the chip and PIN, and it will automatically deduct the money from the cost of the purchase. I think this is a very neat and potentially a very powerful way of running a coupon campaign on a scalable basis.

MSG: What’s next in mobile marketing and advertising? You are testing location targeting – and there are some who say the ability to link ads and location will be table stakes soon. So where is the differentiation and where is the excitement? There is some excitement around Augmented Reality. Is that a part of it?

RUSSELL: I think Augmented Reality is interesting. But it’s going to be a while before it actually enters the mainstream. If I went out and walked around Nice, where I am right now, there isn’t really much to look at. So, pretty soon I’m going to get bored.

Yes, I think location is going to be important. But, if I have to say where the marketing is really going to be, then the hot market is in coupons.

URL Link:

http://www.msearchgroove.com/2010/05/24/exclusive-admob-fine-tunes-geo-targeting-will-a-sharper-focus-on-location-linked-mobile-advertising-deliver/